Customer Case:
Steve runs a mortgage advisory group in Calgary. He has hired 3 part time employees to take care the business. He needs a phone system that can have physical extensions and virtual extensions, so sometimes his employee can work at home as well.
The Solution:
By using Hosted PBX from TieUs, we setup 4 extensions for Steve, 2 as physical extensions with IP-Phone, another 2 extensions as virtual extension that automatically forward the call to employee’s cell phone. At any given time, the call can be picked up by staff in the office, or picked up by the staff at home. (Total Cost: $52.80/mo, Steve was paying $150 for 3 business lines with one line dedicate forward to his employee’s cell phone number. The solution did the same function Steve ask for, and save him $100 each month)

Customer Case:
Lily Wang is the store manager of two stores located in Richmond and Burnaby, Vancouver. Each location has 3 business line and 3 staff take care the call-in and walk-in customers. Lily wants to optimize the work force in the store and reduce the phone bills.
The Solution:
By moving existing phone line to Hosted PBX services. We are able to reduce the line from total 6 to 5 over line with single pilot number. The voice greeting “Thank you for calling Holiday Travel, for Richmond office please press 1, for Burnaby office please press 2…” will direct the customer to certain store extensions. Each store has 3 IP-Phone extensions, and using the “ring down group” feature, when customer press 1, actually 3 extensions in Richmond and 2 extensions in Burnaby are setup to ring all together. This way, any agent who is not dealing with the walk-in customer in either store can pick up the phone. A SNOM 320 phone was also setup for receptionist to use the BLF function to pick up the unanswered phone in either store. (Total Cost: $119.70/mo , before moving to hosted PBX solution, the travel company was paying $240 for business line without any function that can help to enhance the productivities)

Customer Case:
Anthony runs a consultancy company frequently need to contact customer nationwide. He has two business lines and was paying $50~$100 extra each month for the long distance call at 10 cent/min. In order to find a way to save, Anthony moves to hosted PBX services.
The Solution:
Anthony porting his business number to hosted PBX services, maintain at two IP-Phone extensions. Because Anthony doesn’t need auto-attendant features, the customer call is designed to direct ring the extension and by pass the phone system’s auto-attendant. Anthony can now dial 20 major Canada cites without extra long distance charge. (Total Cost: $53.90/mo, Anthony was paying the phone bill in the range of $110 ~ $170, depend on LD usage)

Customer Case:
Jenny just move her company to another building few block away, and just to find out that her phone company cannot help her keep the business phone number. They said because her new location is in different city division, different phone switch, so she has to pick a new number for new location. Jenny seeking for help.
The Solution:
By using hosted PBX services, she can porting the number without any restriction. The phone will then operate on top of the Internet (VoIP), regardless where her new office is located. If she needs to move again, simply bring the IP-Phone extension with her, her phone number move with her. (Total Cost: $26.95/mo, before the move, she was paying $61/mo for one business line + caller ID, call waiting features)

Customer Case:
Sophia and 4 of her college friends from different cities just form a new on-line company that sales cosmetic products. Sometimes, the customers need to call in to talk to live people to understand the benefit of the products. Without hiring customer support personal, they decide to answer the call themselves. Because each partner is located in different cities, they need to find a way to co-ordinate this partnership.
The Solution:
By using hosted PBX services, Sophia pick a 1-800 number for both Canada and USA customers. The Auto-Attendant was setup so when customer need to talk with service representative, the call was distributed and round-robin hit different IP-Extension in different cities where their partner are, every partner has one IP-Phone at home to answer the customer calls. (Total cost: $109.75/mo)

Customer Case:
Jason love all the new gears. He got iPad, iPhone, and Android Smart Phone. He gave his sales the iPad to represent the products to customers on site. He was thinking to discard his old phone system and use the new VoIP technology to take advantage of his new gears.
The Solution:
Without purchasing new phone system, Jason take advantage of Hosted PBX services. The hosted PBX service was setup so all his new gear can become phone extension to him. Since his sales always has iPad with them, he install the application on iPad so it will able to act as IP-Phone extension to receive and make call. He also makes his Android smart phone as one of the extension at home, so he can sometimes pickups the phone while not in the office.